Providers are under intense pressure to deliver more, faster, and with greater efficiency. The old way of doing things—those isolated, siloed systems—simply can’t keep pace. Real-time data, automated workflows, and seamless connectivity are now essential. In this environment, data quality becomes a critical factor, especially when pursuing a best-of-breed strategy. Why Data Quality Matters for […]
The Postman State of the API Report, released in October of 2024, draws insights from over 5,600 developers and API professionals, and delivers a comprehensive overview of the current API landscape and its evolving trends. The latest report emphasizes the growing importance of the API-first approach, the challenges of API collaboration, and the increasing role […]
Software updates. They’re a necessary, often daunting, aspect of modern business. From patching critical security vulnerabilities to deploying feature enhancements, managing software versions across a complex ecosystem can quickly become a logistical quagmire. Traditional update methods often involve manual intervention, leading to errors, downtime, and increased operational costs. But what if there was a way […]
No longer confined to the realm of imagination, artificial intelligence is now a powerful force reshaping industries. Its potential, ranging from bespoke user experiences to fully automated workflows, appears boundless. Yet, the realization of this potential is fundamentally tied to a single, often underappreciated element: the caliber of the data that fuels it. Think of […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of the Broadband Bunch podcast, host Pete Pizzutillo sits down with John Barlow, Director of Strategic Accounts at Consult Red, to discuss the evolving […]
The race to connect the world with high-speed fiber is on, and the telecom industry is pushing forward at an unprecedented pace. But amidst this rapid expansion, a critical bottleneck is hindering progress: the disconnect between construction data and subscriber systems. This lack of seamless integration is causing headaches for Internet Service Providers (ISPs), leading […]
Telecom IT has long been a source of frustration, plagued by high costs and inefficient systems. This isn’t just an inconvenience; it’s a major roadblock to innovation and speed to market. Communication Service Providers (CSPs) are feeling the pain more than ever, and they know the old ways of handling operations just aren’t cutting it […]
The telecom industry is moving faster than ever, and integration should not slow you down. ISPs and telecom providers rely on a diverse ecosystem of software, applications, and platforms to manage their operations, from network deployment and service activation to customer experience and enterprise intelligence. Yet, integrating these systems has long been a time-consuming, complex, […]
As demand for faster speeds, lower latency, and more reliable connectivity soars, operators are increasingly turning to automation, machine learning (ML), and artificial intelligence (AI) to optimize their networks and operations. These technologies offer the promise of increased efficiency, improved customer experiences, and reduced operational costs. However, the successful deployment and utilization of AI/ML in […]
Deploying a new telecom provisioning software platform is a multifaceted process that demands careful planning, precise execution, and an unwavering focus on delivering an excellent customer experience. A successful deployment hinges on understanding the key steps to take—and pitfalls to avoid. Below, we outline the essential do’s and don’ts to guide telecom providers through this […]
Telecom provisioning is the backbone of delivering reliable services to customers, yet it’s often misunderstood due to widespread myths and misconceptions. These myths can lead to hesitation in adopting modern solutions or inefficiencies in operations. Let’s uncover and debunk the top myths of telecom provisioning, shedding light on the realities of this critical process. Myth […]
Customer onboarding in the telecom industry is a critical process that sets the stage for a customer’s experience with a provider. From activating services to addressing specific customer needs, onboarding can either establish a strong foundation for a long-term relationship or drive customers to seek alternatives. However, this process is fraught with challenges, many of […]
M&A activity in 2024 was constant, ranging from major deals like Verizon’s purchase of Frontier to widespread private equity investments. The trend is expected to continue in 2025, as mergers can offer significant benefits, such as increased market share, expanded service offerings, and access to new technologies. However, the post-merger integration process is notoriously complex, […]
As the holiday season approaches, we at ETI Software want to take a moment to reflect on the many things we’re grateful for this year. From exciting industry developments to the relationships that keep our business thriving, we have a lot to celebrate. Here’s our list of the top 10 things ETI is thankful for […]
Navigating the FCC’s broadband label requirements involves several critical steps that Internet Service Providers (ISPs) must follow to ensure full compliance. This blog post outlines the three essential actions that ISPs need to undertake. Each step supported by ETI’s Broadband Label Genie. Prominent Display of Labels The FCC mandates that broadband labels must be visibly […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of The Broadband Bunch, Ned Brody, the founder of Actifai, discusses the role of artificial intelligence (AI) in the broadband industry. The conversation spans […]
With the Broadband Consumer Labels deadline approaching, many providers are seeking clarity on the updated guidelines and implementation. Since the FCC mandate has changed since its initial approval, let’s explore the specifics. You can read the entire FCC clarification order here. https://docs.fcc.gov/public/attachments/FCC-23-68A1.pdf Changes to How Providers Display the Labels The FCC’s mandate requires […]
ATLANTA, GA – August 23, 2024: ETI Software, a leading provider of telecommunications software solutions, announced today the launch of Broadband Reporting Genie, an automated solution designed to simplify Broadband Data Collection (BDC) and transparency reporting mandated by the FCC. This new offering is a companion to ETI’s Broadband Label Genie, which streamlines the creation […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of the Broadband Bunch, host Brad Hine engages with Rhyan Neble, Vice President of Product Innovation at ETI Software. Following a tour of industry […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of The Broadband Bunch, host Brad Hine engages with Rob Johnson, the CTO of Novos Fiber. This discussion provides an in-depth exploration of Rob’s […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. This episode of The Broadband Bunch, hosted by Pete Pizzutillo, presents a discussion with Alain Meller, Deputy CEO of SETIcs. Meller provides a detailed account of the […]
ATLANTA, GA — ETI Software Solutions today announced a new field service and workforce management solution designed specifically for telecommunications and internet service providers (ISPs). Leveraging predictive artificial intelligence (AI), the solution boosts technician productivity through resource scheduling optimization (RSO) and enhances customer satisfaction. The AI capabilities set this solution apart by predicting work duration […]
Optimizing Telecom Field Service Management has never been more important. Your front-line workers are often the reason customers keep or reject your products and services. However, Artificial Intelligence (AI) is rapidly becoming a game-changer for telecom and broadband operators, transforming how they manage field service operations. 1. Optimizing Telecom Field Service Management with AI: Predictive […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of the Broadband Bunch, hosted by Brad Hine, they delve into the dynamic world of telecommunications with a seasoned expert, Bryan Darr. With a […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In an engaging episode of the Broadband Bunch, hosted by Pete Pizzutillo, Amerigo Garofano, Vice President of Telecom at Sightracker, shares insights into the telecommunications industry’s current […]
Adapting to New Regulations with ETI Software Solutions With the Federal Communications Commission (FCC) proposing significant changes to bulk billing practices, Multi-Dwelling Units (MDUs) face a pivotal shift in how internet services are billed and managed. Traditionally, bulk billing allowed property owners to negotiate a single contract for internet service for the entire building, which […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. Introduction to Gravity Path Partners In a recent episode of the Broadband Bunch podcast, host Brad Hine engages in a stimulating conversation with John Canker, managing director […]
Field service is a cornerstone of customer relationships. Imagine how much smoother things would run if you had a powerful tool to elevate your field service delivery. This translates directly to your financial health in two ways: happier customers and a leaner operation. ETI’s Field Service Solution is built on the Microsoft Dynamics 365 suite […]
The telecommunications landscape is ever-evolving, with regulatory changes being constant. The recent modifications to the FCC’s Broadband Nutrition Label template underscore the dynamic nature of compliance requirements. Internet Service Providers (ISPs) must recognize the frequency of these changes and the pivotal role automation plays in maintaining compliance. Enter Broadband Label Genie. Designed to tackle the […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and Vetro FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello, and welcome to another episode of the […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Broadband Labels and Reporting Requirements Unveiled Brad Hine: Hello […]
In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella, and we are in the Harrison Edwards Media Center at Mountain Connect […]
In the telecommunications industry’s rapidly evolving landscape, innovation is the driving force that will help Tier 2 and Tier 3 broadband providers stay competitive. Augmented Reality (AR) and Artificial Intelligence (AI) have emerged as transformative solutions that are reshaping the way field service operations are executed. According to Gartner*, companies utilizing AR in field service […]
Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models. According to a recent Heavy Reading/Juniper […]