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Category: customer-service

By the Numbers: Surveys Reveal New Trends

The American broadband landscape is a dynamic tapestry woven with significant consumer spending, a growing love affair with fiber, and the nascent rise of next-generation Wi-Fi. Recent reports paint a detailed picture of where the industry stands, revealing both massive market opportunities and evolving technological shifts. Let’s dive into the figures that are shaping connectivity […]

The BEAD Blueprint: Navigating the Revisions

Telecom and broadband providers are feeling the pinch with the recently revamped BEAD funding requirements. More paperwork, changes to technology mandates, and delayed allocations mean providers continue to grapple with operational inefficiencies stemming from complex, multi-vendor networks. Understanding the New BEAD Rules The National Telecommunications and Information Administration (NTIA) has significantly revised the BEAD program […]

Fiber Connect and ETI: Focusing on Integration

All roads lead to Nashville next week as the Fiber Broadband Association hosts its annual trade show, Fiber Connect. With over 5,000 attendees from across North America, the event brings together educational sessions, networking opportunities, and a lively show floor that offers the latest innovations from leading vendors in the fiber telecommunications space. ETI is […]

GIS for Intelligent Telecom Device Management

The telecom landscape is teeming with devices. From the countless customer-premises equipment (CPE) units in homes and businesses to the critical network infrastructure like routers, cell towers, and IoT sensors, managing this vast and geographically dispersed ecosystem is a monumental task. Simply knowing what devices you have isn’t enough; knowing where they are and how […]

Rural Broadband Innovation: PTCI and GOCare Set New Standards in Customer Service

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by intelegrate and VETRO FiberMap. In this edition of The Broadband Bunch, host Brad Hine joins the action on the floor of the NTCA RTIME Conference in San Antonio, Texas, to bring listeners a […]

How Integrated Data Future-Proofs Broadband Operations

Broadband service providers are always future-proofing their network operations as a strategic imperative. While various technologies play a role, one of the most potent tools at your disposal is integrated data. Breaking down data silos and creating a unified view across your operations can transform how you manage, optimize, and evolve your network. Let’s explore […]

Practical AI in Telecom

Artificial Intelligence (AI) has moved beyond futuristic concepts to become a tangible and indispensable tool for telecom service providers. From optimizing network performance to revolutionizing customer experience, AI is reshaping how these companies operate, innovate, and ultimately, serve their customers. One of the most significant applications of AI in telecom is in network optimization and […]

Telecom Customers Speak Out

The quality of our broadband and telecom services isn’t just a convenience – it’s a necessity. From seamless streaming and lag-free gaming to reliable video calls and efficient remote work, we depend on these providers daily. So, how are they measuring up in the eyes of their most important critics: their customers? Recent surveys paint […]

How Omnichannel Support Is Transforming Broadband CX with Mike Roddy

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In a recent episode of The Broadband Bunch podcast, host Brad Hine sat down with Mike Roddy, CEO of GOCare, to unpack how the support experience is […]

AI in Telecom: Revolutionizing Customer Experience and Network Optimization

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of The Broadband Bunch, recorded live at the SCTE Tech Expo 2024 in Atlanta, Georgia, host Joe Coldebella and Roy Pereira, Assistance Vice President […]

Fiber Deployment Challenges and Strategies

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. Introduction to Greg Wilson and Ripple Fiber The episode of The Broadband Bunch begins with Greg Wilson sharing his journey to becoming the CEO of Ripple Fiber. […]

Optimizing Telecom Field Service Management with AI

Optimizing Telecom Field Service Management has never been more important. Your front-line workers are often the reason customers keep or reject your products and services. However, Artificial Intelligence (AI) is rapidly becoming a game-changer for telecom and broadband operators, transforming how they manage field service operations. 1. Optimizing Telecom Field Service Management with AI: Predictive […]

How ETI Software Ensures Compliance and Streamlines MDU Billing

Adapting to New Regulations with ETI Software Solutions With the Federal Communications Commission (FCC) proposing significant changes to bulk billing practices, Multi-Dwelling Units (MDUs) face a pivotal shift in how internet services are billed and managed. Traditionally, bulk billing allowed property owners to negotiate a single contract for internet service for the entire building, which […]

Customer-Centric Broadband: Navigating Iowa’s Evolving Landscape

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In a recent conversation on The Broadband Bunch Podcast, Curtis Dean, President of SmartSource Consulting LLC and Co-Founder of Community Broadband Action Network discussed the importance of […]

Automate FCC Label Compliance with Broadband Label Genie

ATLANTA, GA — ETI Software Solutions, a leading telecommunications software provider, is proud to introduce Broadband Label Genie (www.broadbandfacts.ai). On this automated platform, ISPs can easily stay in compliance with FCC Broadband Label requirements. “These labels are based on the familiar nutrition labels we see on packaged foods,” said Jeff Fraleigh, President, ETI Software. “It […]

Telecom Success: Insights from Great Plains Communications CEO Joe Pellegrini

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software.   Pete Pizzutillo: This episode of the Broadband Bunch is sponsored by ETI Software and Vetro FiberMap. Hello and welcome again to another episode of the Broadband […]

Maximizing Broadband Efficiency: Harnessing Data with Nrby for Smarter Networks

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and Vetro FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello, and welcome to another episode of the […]

Paul Bunyan Communications’ Innovative Broadband Journey

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and  VETRO FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of the Broadband […]

Hunter Communications Connecting Communities

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and  VETRO FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of the Broadband […]

Lumos’ Vision for Empowering Communities with Fiber Broadband

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The […]

The Impact of One Touch Switching Mandate on UK Consumers

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI software and VETRO FiberMap. Hello and welcome to another episode of the […]

Cityside Fiber’s Journey to Connect Communities

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of the Broadband Bunch. My […]

5 Ways Network Provisioning Tools Improve Customer Experience

In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]

Master Unified Device Management and Wow Your Customers

Today, service providers have the extraordinary challenge to manage and control multiple devices within the home, regardless of type or brand. Consider this: By 2027, there will be more than 93 million households using smart devices in the US.  As the number of connected devices within the home grows, this challenge has become a mandate. […]

Elevating Telecommunications Field Service with AI and AR

In the telecommunications industry’s rapidly evolving landscape, innovation is the driving force that will help Tier 2 and Tier 3 broadband providers stay competitive.  Augmented Reality (AR) and Artificial Intelligence (AI) have emerged as transformative solutions that are reshaping the way field service operations are executed.  According to Gartner*, companies utilizing AR in field service […]

Unlocking the Future of Rural Broadband for Community ISPs

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello. Welcome to another episode of The Broadband Bunch. I’m Pete Pizzutillo, and I am joined today by Jeff Neblett. He is the CEO of […]

Seven Reasons How Embracing Automation Enhances Efficiency

Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models. According to a recent Heavy Reading/Juniper […]

How Electric Cooperatives Are Lighting Up Rural Internet Access

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hine: Hello everyone in broadband land. Welcome to another episode of the Broadband Bunch. I’m your host, Brad Hine, and we are on-site here at the […]

Streamlining Network Operations: The Integration of Metaswitch and ETI Software

In today’s rapidly evolving telecommunications landscape, network operators are constantly seeking innovative solutions to enhance efficiency, improve service delivery, and optimize customer experiences. As network infrastructure grows more complex, the need for seamless integration between different systems becomes increasingly vital. This is where the integration of Metaswitch and ETI Software comes into play, offering a […]

Artificial Intelligence Unleashed: Unlocking the Power in Broadband

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello. Welcome to another episode of The Broadband Bunch. I’m your host, Joe Coldebella. We are in Houston, Texas at the Broadband Communities Summit, coming […]

Overcoming Swivel Chair Syndrome

In today’s rapidly evolving world, the ability to quickly access real-time accurate information is a critical necessity for businesses, particularly internet service providers (ISP) which operate in customer-centric industries. A recent survey conducted by the American Customer Satisfaction Index reveals that ISPs consistently rank at the bottom of the index, falling below airlines and health […]

Real-Time Analytics for Broadband Customer Support Centers

In today’s fast-paced business environment, broadband customer support centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. […]

Transforming Broadband Customer Experience with an Intelligent OSS/BSS Platform

ETI Software Solutions, a leading provider of telecommunications software, today announced the launch of the world’s first intelligent OSS/BSS platform. The platform uses artificial intelligence (AI) to automate tasks, personalize experiences, and predict problems before they occur. This can lead to a number of benefits for broadband subscribers, including faster service, more accurate billing, and […]