The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In a recent conversation on The Broadband Bunch Podcast, Curtis Dean, President of SmartSource Consulting LLC and Co-Founder of Community Broadband Action Network discussed the importance of […]
ATLANTA, GA — ETI Software Solutions, a leading telecommunications software provider, is proud to introduce Broadband Label Genie (www.broadbandfacts.ai). On this automated platform, ISPs can easily stay in compliance with FCC Broadband Label requirements. “These labels are based on the familiar nutrition labels we see on packaged foods,” said Jeff Fraleigh, President, ETI Software. “It […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of the Broadband Bunch is sponsored by ETI Software and Vetro FiberMap. Hello and welcome again to another episode of the Broadband […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and Vetro FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello, and welcome to another episode of the […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of the Broadband […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of the Broadband […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI software and VETRO FiberMap. Hello and welcome to another episode of the […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of the Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of the Broadband Bunch. My […]
In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]
Today, service providers have the extraordinary challenge to manage and control multiple devices within the home, regardless of type or brand. Consider this: By 2027, there will be more than 93 million households using smart devices in the US. As the number of connected devices within the home grows, this challenge has become a mandate. […]
In the telecommunications industry’s rapidly evolving landscape, innovation is the driving force that will help Tier 2 and Tier 3 broadband providers stay competitive. Augmented Reality (AR) and Artificial Intelligence (AI) have emerged as transformative solutions that are reshaping the way field service operations are executed. According to Gartner*, companies utilizing AR in field service […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello. Welcome to another episode of The Broadband Bunch. I’m Pete Pizzutillo, and I am joined today by Jeff Neblett. He is the CEO of […]
Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models. According to a recent Heavy Reading/Juniper […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hine: Hello everyone in broadband land. Welcome to another episode of the Broadband Bunch. I’m your host, Brad Hine, and we are on-site here at the […]
ATLANTA, GA, August 8, 2023 — ETI Software Solutions, a leading provider of operations support systems and business support systems (OSS/BSS), announces Smart B/OSS, the world’s first intelligent OSS/BSS platform that utilizes artificial intelligence and cloud native technologies. Smart B/OSS helps broadband providers reduce network and system complexity while generating insightful actionable intelligence to help […]
In today’s rapidly evolving telecommunications landscape, network operators are constantly seeking innovative solutions to enhance efficiency, improve service delivery, and optimize customer experiences. As network infrastructure grows more complex, the need for seamless integration between different systems becomes increasingly vital. This is where the integration of Metaswitch and ETI Software comes into play, offering a […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello. Welcome to another episode of The Broadband Bunch. I’m your host, Joe Coldebella. We are in Houston, Texas at the Broadband Communities Summit, coming […]
In today’s rapidly evolving world, the ability to quickly access real-time accurate information is a critical necessity for businesses, particularly internet service providers (ISP) which operate in customer-centric industries. A recent survey conducted by the American Customer Satisfaction Index reveals that ISPs consistently rank at the bottom of the index, falling below airlines and health […]
In today’s fast-paced business environment, broadband customer support centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. […]
ETI Software Solutions, a leading provider of telecommunications software, today announced the launch of the world’s first intelligent OSS/BSS platform. The platform uses artificial intelligence (AI) to automate tasks, personalize experiences, and predict problems before they occur. This can lead to a number of benefits for broadband subscribers, including faster service, more accurate billing, and […]