No longer confined to the realm of imagination, artificial intelligence is now a powerful force reshaping industries. Its potential, ranging from bespoke user experiences to fully automated workflows, appears boundless. Yet, the realization of this potential is fundamentally tied to a single, often underappreciated element: the caliber of the data that fuels it. Think of […]
The race to connect the world with high-speed fiber is on, and the telecom industry is pushing forward at an unprecedented pace. But amidst this rapid expansion, a critical bottleneck is hindering progress: the disconnect between construction data and subscriber systems. This lack of seamless integration is causing headaches for Internet Service Providers (ISPs), leading […]
Telecom IT has long been a source of frustration, plagued by high costs and inefficient systems. This isn’t just an inconvenience; it’s a major roadblock to innovation and speed to market. Communication Service Providers (CSPs) are feeling the pain more than ever, and they know the old ways of handling operations just aren’t cutting it […]
The telecom industry is moving faster than ever, and integration should not slow you down. ISPs and telecom providers rely on a diverse ecosystem of software, applications, and platforms to manage their operations, from network deployment and service activation to customer experience and enterprise intelligence. Yet, integrating these systems has long been a time-consuming, complex, […]
Adapting to New Regulations with ETI Software Solutions With the Federal Communications Commission (FCC) proposing significant changes to bulk billing practices, Multi-Dwelling Units (MDUs) face a pivotal shift in how internet services are billed and managed. Traditionally, bulk billing allowed property owners to negotiate a single contract for internet service for the entire building, which […]
As we usher in 2024, it’s time to peer into the crystal ball to see what the telecommunications industry has in store. Jeff Fraleigh, President of ETI Software, shares his insights on what lies ahead in an ever-evolving landscape – from the impact of funding to technological innovations, regulatory shifts, consumer preferences, and security concerns. […]
In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]
Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models. According to a recent Heavy Reading/Juniper […]
In today’s dynamic digital landscape, businesses face the challenge of meeting ever-evolving customer demands while streamlining their internal operations. The integration of cutting-edge software solutions has emerged as a game-changing strategy for achieving this delicate balance. In this blog post, we delve into the compelling benefits that arise from integrating ETI Software and Synacor. Together, […]
In today’s rapidly evolving telecommunications landscape, network operators are constantly seeking innovative solutions to enhance efficiency, improve service delivery, and optimize customer experiences. As network infrastructure grows more complex, the need for seamless integration between different systems becomes increasingly vital. This is where the integration of Metaswitch and ETI Software comes into play, offering a […]
Branch Manager of ETI Software Solutions’ Bulgarian division, Chavi Bonchev joins the podcast and explains how ETI, a telecom software vendor based in Norcross, Georgia gained a division based in Kardzhali, Bulgaria.
ATLANTA, GA – Again this year, ETI Software has chosen to give to The Salvation Army in lieu of corporate gifts, to help those who need it most.
ATLANTA, GA – ETI Software Solutions is proud to announce it now supports the VoIP and unified communications software-as-a-service (SaaS) solution from Alianza, the cloud voice platform company.
ATLANTA, GA – SEPTEMBER 5, 2017: New Zealand’s largest digital service provider, Spark, has deployed ETI’s ACS solution to significantly improve device management and customer service for its broadband subscribers…