This article was inspired in part by a recent LinkedIn post from David Tidd, ETI’s VP of Engineering, exploring synchronous and asynchronous integration patterns in telecom. His framework raised a broader question for us: What actually happens across the enterprise after a customer places an order? A customer visits a broadband provider’s website, checks service […]
Service providers today face a myriad of challenges in managing their operations support systems (OSS) and business support systems (BSS). At the CBAN/IAMU Spring Conference in Ames, Iowa this week, industry leaders convened to discuss the evolving landscape of these critical systems. ETI Software delivered one of the key presentations. With 30 years of expertise […]
In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]