ETI is proud to introduce the first intelligent OSS/BSS platform in the broadband industry. Coupling AI with our broadband intelligence platform it is the first platform of its kind to use AI to automate tasks, personalize experiences, and predict problems. ISPs and network operators of any size can now access capabilities that were once deemed impossible within the industry to improve customer experience, reduce churn and add new revenue streams. Go Deeper…
Simplify
Resolve trouble tickets faster with Help Desk Ticketing
Why it Matters: ETI’s Help Desk Ticketing module gives CSR managers and agents a flexible and powerful way to manage trouble tickets and cases. Resolve tickets faster with configurable case routing, ticket management and reporting to maintain your SLAs, improve customer satisfaction and save money on truck rolls. See it here
EMPOWER
Chop Churn with Subscriber Self-Service
Why it Matters: 73% of customers consider switching brands after one
bad experience! Empower your customers with self serve options that create superior CX and drives efficiencies. Watch the demo….
INFORM
Effective Tools to Solve CPE Challenges
Why it Matters: Network operators need to have effective strategies and tools in place to manage CPE and IoT devices to ensure a secure, reliable, and scalable network. Read the blog…