The Self-Care Portal: Empowering Subscribers Increase customer satisfaction and response time, while simultaneously reducing customer calls to your Customer Service Representatives. ETI's Self-Care Portal is a browser-based self-help tool that allows subscribers to self-manage many issues that historically required a phone call to a Customer Service Representative. Subscribers now have the power to address and [...]
Read MoreDevice Management Reporting Tools Key metrics of your ETI ACS system are at your fingertips System administrators can easily assess the health of your devices at a glance through the reporting tools. A simple traffic light warning system alerts you to: Configuration problems License utilization CPU and disk usage Network utilization The reporting server [...]
Read MoreDevice Diagnostics for Advance Warning and Monitoring Monitor device status and potential issues with the ACS Dashboard The diagnostic features of ETI ACS were designed to allow monitoring of nearly any item worthy of constant review. The dashboard allows operators to configure a device flag that triggers alerts based on threshold values set by the [...]
Read MoreBroadband Forum Standards Testing for ACS Devices Ensuring devices meet TR-069 standards and are fully interoperable while maintaining a quality customer experience is the goal of the ETI's ACS Testing Program. The ETI's ACS Interoperability Test Program enables CPE vendors and manufacturers of other TR-069 enabled devices to ensure compliance with the Broadband Forum’s TR-069 [...]
Read MorePowerful Solutions to Improve Customer Experience Give your employees the tools to take care of your customers. Based on recent Gartner survey data, customer experience has become a high-priority, CEO-level area of focus. Improving customer experience is at or near the top of the list of KPI’s for both private- and public-sector enterprises across all [...]
Read MoreHitting The Moving Target of Monetization How to Achieve Monetization During the Digital Revolution It’s easy to fall down the rabbit hole of network operations and technology challenges and lose sight of the ultimate goal of a service provider: to make money. Monetization is more than an ubiquitous catch-phrase – it’s a vital part of [...]
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