Municipalities and utility providers across the United States are stepping in to close the digital divide, bringing fiber internet and high-speed broadband to rural communities and underserved areas where traditional internet service providers have been slow to build. The opportunity is massive, but so is the operational lift.
Federal funding through programs like BEAD and the FCC’s Rural Digital Opportunity Fund has accelerated broadband expansion across rural areas and underserved communities. Electric cooperatives, municipal utilities, and local governments are leveraging existing infrastructure investment, including utility poles, rights-of-way, and fiber connections, to deploy fiber networks at lower cost than traditional broadband providers.
But building the fiber network is only half the challenge. Municipalities and utility providers entering the broadband service business need back-end systems that can handle subscriber management, billing, provisioning, device monitoring, and field service from day one. Most existing utility billing platforms weren’t designed for broadband, and patching them together with disconnected tools creates the same data silos and manual workarounds that slow down larger telecom operators. Getting broadband connectivity to subscribers quickly and accurately requires an operational foundation built for broadband, one that works alongside the utility systems already in place.
Municipalities and utility providers adding broadband need provisioning that works from the first subscriber. When activation depends on manual steps and systems that weren’t built for fiber internet service, orders back up, billing errors increase, and customer service takes a hit. Intelegrate Automate creates a single integration layer between your existing utility billing platform and the control systems that configure end user devices and services across your fiber network.
ETI’s platform integrates directly with over 20 leading utility billing systems, so providers can bill broadband through existing utility accounts or set up separate ones. That flexibility means you can start activating subscribers without replacing the financial systems your team already knows.
Intelegrate Automate also feeds real-time data back to billing so subscribers are billed accurately for the services they ordered, every time. Fewer billing errors means fewer calls, fewer credits, and a better experience for subscribers who are counting on reliable broadband from their local provider.
Bill Broadband Through Utility Systems
Activate Subscribers From Day One
Fewer Errors, Fewer Support Calls
Scale as Your Network Grows
Most municipalities and utility providers already have billing, financial, and operational systems in place for their core services. Adding broadband means adding new platforms for provisioning, device management, and subscriber support on top of what’s already there. Intelegrate Connect ties those systems together through a single, cloud-based integration layer so data moves between utility and broadband platforms without manual handoffs or duplicate entry.
Instead of building custom point-to-point integrations between each system, Intelegrate Connect uses reusable, standards-based connectors that adapt as vendors update their APIs. Your team gets a single source of truth across broadband and utility operations in real time, with lower maintenance costs and less integration risk.
As your broadband service grows, the integration layer grows with you. Intelegrate Connect provides the interoperable foundation for automation, orchestration, and AI-driven operations so your team can keep pace with broadband expansion without doubling your back-office overhead.
Works With Your Existing Utility Systems
No Rip and Replace Required
One View Across Utility and Broadband
Built to Grow With Your Network
Municipalities and utility providers deploying fiber are often managing network devices for the first time. OLTs, ONTs, gateways, and other equipment spread across service areas generate telemetry data that needs to be collected, normalized, and acted on. Without the right tools, device issues go unnoticed until a subscriber calls in. Intelegrate Observe pulls device telemetry from across your fiber network into a single, real-time data layer so your team can see problems before they become service calls.
With built-in GIS integration, device health and network performance are mapped to geographic locations and service areas. Operations and field service teams can see exactly where an issue is, who it affects, and how to prioritize response without toggling between systems.
As your subscriber base and fiber footprint grow, clean telemetry data becomes the foundation for smarter decisions. Capacity planning, predictive maintenance, and AI-driven automation all start with interoperable device data flowing into the workflows your teams already use.
Spot Issues Before Subscribers Call
Map Device Health to Service Areas
One View for a Growing Network
Data Ready for Smarter Decisions
Yes. Intelegrate works with municipal utilities, electric cooperatives, and local government broadband providers across the United States. The Intelegrate platform is built to support providers at any stage of deployment, from greenfield fiber builds to expanding existing networks.
Yes. Intelegrate integrates directly with over 20 leading utility billing systems, Providers can bill broadband services through existing utility accounts or set up separate broadband accounts depending on their preference.
No. Intelegrate’s platform is designed to work alongside what you already have. Intelegrate Connect links your utility and broadband systems through a single integration layer so you get the visibility and automation you need without ripping out existing tools.
Intelegrate Automate handles zero-touch provisioning and flow-through service activation from billing to device configuration. That means your team can start activating fiber internet subscribers faster with fewer manual steps and fewer errors.
It can. The Intelegrate platform is modular, so you start with what you need and add capabilities as your broadband service grows. Provisioning, integration, and device telemetry all scale with your network.
Each product addresses a different layer of telecom operations. Intelegrate Automate handles provisioning and flow-through service activation across your network devices. Intelegrate Observe delivers real-time network telemetry and device monitoring, normalizing data across vendors into a single view. Intelegrate Connect ties it all together as the app-to-app integration layer, connecting your OSS, BSS, and operational systems so data flows between them without manual intervention.
Spark New Zealand, the country’s largest retail broadband and wireless service provider, managed over half a million residential gateways of various technologies operating on two different Device Management Platforms.
Today, ETI Software supports 2.2 million Frontier Communications broadband subscribers across the nation. And it all began in 2010 with Frontier Communications’ acquisition of 200,000 Verizon Telecom customers. Providers of all sizes who need to improve the integration and management of complex broadband business operations and technology can gain valuable insight from this case study.
