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Tag: network-integration

Simplify Telecom Customer Onboarding By Removing Disparate Systems

Customer onboarding in the telecom industry is a critical process that sets the stage for a customer’s experience with a provider. From activating services to addressing specific customer needs, onboarding can either establish a strong foundation for a long-term relationship or drive customers to seek alternatives. However, this process is fraught with challenges, many of […]

The Top 5 Challenges Facing M&A Network Integrations

M&A activity in 2024 was constant, ranging from major deals like Verizon’s purchase of Frontier to widespread private equity investments. The trend is expected to continue in 2025, as mergers can offer significant benefits, such as increased market share, expanded service offerings, and access to new technologies. However, the post-merger integration process is notoriously complex, […]

Exploring Broadband Innovations with Nokia’s Stefaan Vanhastel

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of the Broadband Bunch podcast, hosted by Pete Pizzutillo at the FTTH Europe conference in Berlin, Stefaan Vanhastel, VP of Marketing and Innovation of […]

5 Ways Network Provisioning Tools Improve Customer Experience

In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]