Discover the Top Rated Telco Billing Solutions for Enhanced Customer Experiences and Revenue Growth

From understanding subscriber behavior to accurately tracking revenue and planning network expansion, robust telco billing solutions aren’t just an advantage—they’re a necessity. ETI offers unparalleled solutions designed to empower service providers with the comprehensive visibility and automated efficiency you need to thrive.

Tailored Telco Billing Software for Municipalities & Utilities

For municipalities and utility companies venturing into the broadband sector, overhauling an entire billing infrastructure can feel daunting. ETI’s specialized telecommunications billing products offer the perfect answer. Our top rated telco billing solutions are engineered to seamlessly augment your existing financial and billing services, integrating powerful broadband billing capabilities without requiring a complete system replacement. This lets utilities leverage current investments while expanding into new telecommunications services, ensuring a smooth transition and rapid market entry.

Our solutions provide comprehensive telecommunications billing that covers critical front-office tasks. This includes efficient subscriber billing, streamlined order entry and rating, meticulous work order management, and precise device inventories. The result is provisioning in telecom billing that’s automated, secure, and empowering, giving your team the tools they need to manage triple-play services (video, data, and voice) effectively.

Flexible Integration: The Power of ETI’s Telco Billing Software

ETI’s telco billing software stands out for its exceptional flexibility and integration capabilities. Designed to work harmoniously with virtually any existing billing software vendor, our platform empowers providers to provision and bill automatically. This not only streamlines operations but also unlocks new expansion opportunities, offering diverse choices for billing customers and setting up new accounts with unprecedented ease. For organizations eager to grow their services without reinventing their entire operational backbone, ETI offers the clear and logical choice.

The inherent flexibility of the ETI platform means service providers can automate broadband provisioning and billing processes with precision. Plus, it offers the crucial choice of billing for new telecommunication services either through the customer’s existing utility account or by establishing a brand-new, dedicated account. This adaptability ensures billing practices align with your business strategy and customer preferences.

ETI Triad Customer Care: Your Core for Voice, Video and Data Billing

At the heart of ETI’s advanced offering is Triad Customer Care, a module specifically designed to simplify supporting video, data, and voice services within an existing host billing system. Triad Customer Care acts as the primary vehicle for efficiently managing triple-play subscribers. It streamlines essential tasks like:

• Subscriber Onboarding: Signing up new subscribers for services.
• Service Level Adjustments: Making changes in subscriber service tiers.
• Inventory Management: Meticulously managing the inventory of set-tops and other addressable equipment.
• Event Scheduling: Handling the schedule for Pay-Per-View (PPV) events.
• Purchase Processing: Accurately processing PPV and Video-on-Demand (VOD) purchases.

As a direct result of these activities, Triad automatically generates detailed billing records. Periodically, your host system uploads these records from Triad, processes them to add the relevant charges to subscriber accounts, and ultimately generates comprehensive bills.

It’s crucial to understand that Triad excels at generating accurate current charges for each subscriber, reflecting their service usage and activities. However, it doesn’t maintain account balances, process payments, or handle the final formatting and printing of statements. These vital financial functions stay within your existing host billing system, ensuring a seamless and non-disruptive integration.

Understanding Triad’s Customer Care

Triad generates two primary types of billing records:

• Summary Billing Records: These contain charges that typically appear as line items on the first page of a subscriber’s bill. For instance, you might see separate line items for total video service charges, data service charges, and telephone service charges. Each of these summary items is in a distinct summary billing record.
• Detail Billing Records: These records provide the granular breakdown that supports the items in the summary billing records. For example, a summary charge for video services might be supported by detail records for basic cable, expanded basic, and premium channels like HBO. These details, often printed on a separate page, significantly help subscribers understand how their summary charges are calculated, minimizing calls to your customer service center for explanations.

Triad automatically generates these billing record files according to predefined billing cycles within Triad, which should align with your host system’s cycles. This ensures that when a billing cycle closes, Triad produces complete and accurate records for all assigned subscribers.

ETI’s flexible and powerful telco billing software, powered by Triad Customer Care, is designed to enhance your existing operations, offering the automation and integration you need to effectively manage complex triple-play services. For any provider seeking top rated telco billing solutions that truly understand the nuances of modern connectivity and customer needs, ETI delivers the answer.