The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap.
In this episode of the Broadband Bunch, recorded on day one of Fiber Connect 2025 in Nashville, host Brad Hine talks with Jason Moore, Co-Founder and CEO of RouteThis, about the rising complexity of the connected home and how ISPs can better equip subscribers, technicians, and support teams to deliver flawless connectivity.
Jason’s career spans the full spectrum of connectivity—from electrical engineering and high-bandwidth silicon design to launching Videostream, one of the top apps ever to hit Google Chromecast. His work in consumer video streaming revealed a recurring problem: buffering issues inside the home that end users didn’t understand and ISPs couldn’t easily diagnose.
That frustration sparked the idea for RouteThis, a platform built to pinpoint the real reasons why in-home experiences fail—whether it’s a TV app glitch, a mesh node offline, a brick wall blocking the signal, or simply a need for more bandwidth.
Rather than relying solely on router or CPE data, RouteThis takes a device-first approach. The platform runs through a consumer’s mobile phone or an ISP’s app (via SDK), gathering real-time insights directly from the devices experiencing issues.
This gives ISPs, support agents, field technicians, and even subscribers the ability to:
See true device-level network performance
Understand exactly where Wi-Fi is breaking down
Troubleshoot issues without guesswork
Reduce call volume and truck rolls
Improve customer satisfaction while lowering operational costs
RouteThis now supports over 100 service providers worldwide, from growing regional operators to major Tier 1 and Tier 2 ISPs.
Jason and Brad discuss how the modern home is no longer powered by a handful of devices—it’s filled with cameras, smart speakers, lights, doorbells, thermostats, gaming systems, and more. Every room, porch, and hallway now requires reliable Wi-Fi.
Mesh systems help, but they also add complexity that consumers rarely understand. As Jason notes, people expect perfect connectivity everywhere but don’t realize how many factors—from firmware versions to physical obstructions—impact performance.
With thousands of device types, apps, and firmware combinations, diagnosing issues manually isn’t scalable. That’s where AI and AR come in.
Jason explains how RouteThis is integrating new capabilities that will:
Identify device-specific issues instantly
Recognize and diagnose problems that used to require expert intervention
Allow users to take a picture of tangled cables and get step-by-step guidance on how to reconnect everything
Improve self-install success rates
Reduce reliance on support teams for common problems
As he notes, “Brad-level” tech support—expert troubleshooting—is finally possible through a mobile app.
Jason shares insights into the trends shaping connectivity over the next several years:
Smart device proliferation is accelerating, and every ISP must prepare for subscribers needing coverage in every corner of the home.
Self-install demand is rising, but ISPs must ensure the experience is equal or better than tech-install visits.
Data-driven insights will be essential as applications become higher bandwidth and more latency-sensitive.
AI adoption will be a major competitive advantage for operators who embrace it early.
At the heart of RouteThis’ roadmap is a commitment to improving customer experience and delivering strong business outcomes—because the solutions that win must do both.
Jason closes the conversation with advice he would give his younger self: think bigger and more holistically about solving subscriber challenges. Improving customer experience is critical, but the real wins are solutions that elevate experience and transform operations.
As the connected home continues to evolve at breakneck speed, RouteThis is positioning itself at the center—bridging the gap between devices, networks, and customer expectations.
© 2025 Enhanced Telecommunications.
