When hurricane season arrives, broadband providers face one of the toughest tests of the year. Heavy rains, high winds, flooding, and downed power lines all threaten the reliability of broadband networks that communities depend on. For customers, connectivity is more than a convenience during a storm—it’s a lifeline to news, emergency services, and loved ones. For service providers, the ability to anticipate, identify, and resolve outages quickly can make the difference between days of frustration and hours of disruption.
Why Alerts Matter
In hurricane season, every minute counts. Alerts and alarms enable broadband providers to move from reacting to crises to anticipating them. With early notifications of disruptions—like a system or device failure —technicians can mobilize before customers start calling. This not only reduces service downtime, but also gives providers the clarity they need to reassure customers with accurate information and realistic restoration timelines.
ETI’s Advanced Monitoring & Telemetry Capabilities
ETI Software Solutions helps broadband providers strengthen resilience and speed outage resolution with advanced monitoring and telemetry tools.
Beamfly: Real-Time Network Visibility
ETI’s Beamfly platform is built to deliver real-time visibility, proactive alerts, and critical insights—all essential during extreme weather. Key capabilities include:
- Vendor-Agnostic, Real-Time Monitoring: Beamfly works seamlessly across equipment from multiple vendors, using open-standards protocols like NETCONF and YANG. Providers gain a unified view of their entire fiber network without having to juggle incompatible monitoring tools.
- Pre-Built Dashboards: Out-of-the-box dashboards provide instant visibility into OLTs and ONTs, helping operators quickly distinguish storm damage from temporary fluctuations.
- Flexible Alerting Channels: When issues arise, alerts can be delivered through whichever channel works best—Slack, email, Microsoft Teams, or webhooks—so field crews and NOC teams receive the right information, wherever they are.
- Historic Data for Trends & Preventative Maintenance: By retaining long-term performance data, Beamfly helps operators identify slow degradations or recurring faults, allowing weak spots to be addressed before storms cause catastrophic failures.
Triad: Proactive OSS Alerting
ETI’s flagship Triad OSS platform is also essential for maintaining service health and preventing downtime. Triad includes proactive alerting capabilities that monitor system health, visualize performance, and can catch issues before they arise. It is designed to notify teams of potential problems within the provisioning and service delivery layers. By integrating Beamfly’s telemetry data, the alerts are enriched with critical context, such as whether the area is prone to flooding or if a feeder has experienced repeated issues, making the alarms truly actionable.
Building Resilient Broadband for the Future
As hurricanes and other severe weather events increase in frequency and intensity, broadband providers must adopt smarter strategies for network resilience. Alerts and alarms are no longer optional—they are a core part of keeping communities connected.
ETI Software empowers providers to move from reactive to proactive management, ensuring faster outage resolution, improved customer trust, and stronger network performance when conditions are at their worst.
This hurricane season, broadband providers equipped with the right tools will be better prepared not just to weather the storm—but to keep their customers connected through it.
© 2025 Enhanced Telecommunications.
