I’m happy to announce my new role as Director, Customer Experience. Simply put, the director of customer experience is the torchbearer of a customer-centric culture in an organization that leads to great customer experience. My key role is focused on outlining and achieving how customers perceive ETI while driving higher customer satisfaction, NPS, customer retention, new business growth and fewer turnovers.
I’m excited to introduce our quarterly newsletter; newly designed to keep us all connected and informed. I hope you will find it to be useful and interesting! As always, you can reach out to me at any time.
Spotlight on Calix & ETI Partnership
Calix and ETI have long partnered to provide turn up Calix equipment more rapidly, using fewer people and in less time, resulting in faster ROI, increased sales and higher customer satisfaction.
New Integration Available
The Triad Calix SMx integration is now available to support ALL Calix AXOS devices. This joins a long list of Calix integrations. Read more
Visit ETI at Virtual Calix ConneXions
ETI exhibited at Calix ConneXions, October 16-19 in Las Vegas and is also part of the upcoming virtual conference, Nov. 16-18. Please “stop by” Booth B-7 if you missed us in Vegas.
Nominate Your Rising Star
We are helping to shine a light on broadband’s movers and shakers. Help us by nominating someone who has a bright career ahead of them and we may feature them on Broadbandbunch.com. Click on the photo above to meet one of our Rising Stars. Nominate your rising star here!
Let’s Get Social!
Join us on your favorite social platform for the latest industry trends, events, product news and more. Also, check out our blog, and a schedule of current and past webinars. To join the conversation, click on the icons and let us hear from you!
When and How to Reach ETI for Tech Support and Product Info
ETI’s Tech Support is there for you 24/7 even over holidays and weekends. If you have an issue, simply call (800) 332-1078, choose option #1 and you will be relayed to the on-call support liaison. Click here for full instructions.
If you are not in a critical situation, you can visit our customer-facing Wiki. It contains a wealth of information including product documentation, controller user manuals, release notes, release schedules, and a host of other documents. We encourage you to visit regularly and bookmark the page.
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