ATLANTA, GA – SEPTEMBER 13, 2016: ETI Software Solutions is proud to announce that its service assurance platform Vision360 now supports Calix GigaCenter, the first fiber products in the world to provide carrier grade wi-fi within the home.
“Service providers can offer their subscribers world-class speed and top quality wi-fi via the GigaCenter while enjoying seamless provisioning of service and device management,” said Frank Gine, President and COO of ETI Software. “This is a perfect confluence of our software’s benefits – keeping operational costs low and customer satisfaction high.”
Provisioning the Calix GigaCenter leverages ETI’s existing integrations to the Calix FTTH/xDSL management systems. These integrations focus on service activation of all services from the CO to the customer’s home. ETI’s management of the Calix GigaCenter extends into the home network via ACS integrations that enables management of the in-home WiFi and LAN networks provided by the GigaCenter. This gives CSRs new tools for rapid service activation and device management.
“For the first time, CSRs can now help customers resolve issues that would traditionally require a truck roll or assistance from NOC personnel. Arming CSRs on the front line with tools that can rapidly detect and resolve issues in the network and in the home elevates the entire customer experience to unprecedented levels,” said Gine.
“ETI and Calix have long been technology partners through the Calix Compatible Solution Assurance Program,” commented Pete Pifer, ETI Software’s Chairman and CEO. “We are proud to support another one of their innovative products.”
For more information about ETI’s Vision360 and Calix, contact firstname.lastname@example.org
About ETI Software Solutions: A global leader in communications technology and services for over 20 years, ETI Software Solutions delivers the tools telecom providers need to manage complex systems more efficiently, reduce operating costs and ensure optimal quality of service.