The following summary has been condensed for length and readability. To listen to the full discussion, click . This episode is sponsored by and .
Artificial intelligence is transforming the broadband industry—but not without challenges. In this episode of The Broadband Bunch, host Brad Hine speaks with Jeff Boozer, VP of Broadband Strategy at ETI Software, and Don Eben, CEO of Core Consults, to break down what it really takes to implement AI effectively in telecom operations.
The conversation explores how data quality, interoperability, and integration form the foundation for AI success. The key takeaway: AI is only as good as your data, and without interoperability, you don’t have data.
Why Interoperability Matters for AI in Broadband
Broadband providers are eager to leverage AI for automation, network optimization, and customer experience. Yet most face a familiar obstacle—data silos. Systems that don’t talk to each other lead to inconsistent, incomplete, or inaccessible data.
Boozer and Eben explain that interoperability—the ability for systems and software to exchange and interpret data seamlessly—is the missing link. Without it, AI tools can’t analyze or act on the information needed to make meaningful improvements.
“Interoperability is the foundation for automation, smarter decisions, and better customer experiences,” says Boozer.
From Data Chaos to Enterprise Strategy
Both guests emphasize that AI readiness begins with an enterprise data strategy. Providers must define clear data standards (like what constitutes a customer, a passing, or churn) and establish a “gold data set” that serves as a single source of truth across the organization.
Eben points out that many providers still rely on spreadsheets or disconnected tools to manage critical data. Moving that information into structured, integrated systems allows AI to learn, predict, and improve operations accurately.
AI’s Role: Augmentation, Not Replacement
One of the episode’s biggest takeaways is that AI isn’t replacing humans—it’s amplifying them.
Eben explains how AI-driven tools can assist customer service representatives, enhance training, and streamline workflows. Boozer adds that in network operations, AI can identify anomalies and recommend actions, but human expertise remains essential for execution and oversight.
The Path Forward: From Best-in-Class Tools to Interoperable Ecosystems
The broadband industry is shifting from end-to-end, monolithic systems to best-in-class modular solutions. This evolution allows providers to adopt the right tools for each function—but it also increases the need for robust integration frameworks.
Boozer and Eben agree that success lies in connecting those systems through interoperability, ensuring real-time data flow across OSS, BSS, GIS, and network infrastructure.
Data Democratization and the Future of Broadband AI
Looking ahead, both guests envision a future of data democratization, where everyone in an organization—from executives to field techs—can access and act on reliable, integrated information.
“Interoperability doesn’t just connect data; it empowers people to make smarter decisions,” Boozer notes.
The episode closes with a preview of an upcoming Fiber Broadband Association webinar on AI and interoperability, where Boozer, Eben, and Peter Kressy will continue the discussion on how providers can evolve from AI experimentation to AI transformation.
Key Takeaway
Broadband’s AI future depends on data—and data depends on interoperability. Without it, automation stalls, insights fade, and opportunities are lost. For providers looking to embrace AI, interoperability isn’t just an IT concern—it’s the strategic foundation of intelligent broadband.
© 2025 Enhanced Telecommunications.
