Customers' Stories

From POTS to Broadband, Rural Co-op Values ETI as a Trusted Partner

“As our membership evolved, we needed a partner and a strategy that grew and evolved with us.” — Director

September 26, 2022

Telephone cooperatives have long been crucial to bringing wireline services to rural areas. But gone are the days when co-ops simply provided Plain Old Telephone Service (POTS) to their communities. Today co-ops are the backbone of communications for their members, offering video, voice and data and often rebranding themselves as broadband providers. One Midwest telephone [...] more

Taking Control of Devices

How Spark New Zealand Did It

January 24, 2020

Spark New Zealand, the country’s largest retail broadband and wireless service provider, managed over half a million residential gateways of various technologies operating on two different Device Management Platforms.

Complex Conversions Simplified

Large-scale conversions on time and under budget

June 22, 2017

Today, ETI Software supports 2.2 million Frontier Communications broadband subscribers across the nation. And it all began in 2010 with Frontier Communications’ acquisition of 200,000 Verizon Telecom customers. Providers of all sizes who need to improve the integration and management of complex broadband business operations and technology can gain valuable insight from this case study.

Embracing Growth

Cincinnati Bell's Long History

June 21, 2017

Cincinnati Bell Telephone has a storied history dating back to 1873. Its legacy of transformation continues to make it one of the most well-respected service providers in the nation. For the past seven years, ETI Software has supported CBT on their mission to provide innovative solutions to their customers.

Solid as a Rock: EPlus Broadband and ETI Software

Jackson Energy Authority (JEA) FTTH division

June 18, 2017

JACKSON, TN – Over the past 13 years, Jackson Energy Authority (JEA) has built one of the nation’s largest, most advanced fiber optic broadband networks.

Community Broadband At Its Best

The Story of Wilson, NC and ETI Software

June 17, 2017

Learn how the City of Wilson’s Greenlight Communications used ETI’s solution to help plan, operate and grow its network and revenue stream in the most efficient, customer-centric manner possible.

“We have come to appreciate and expect a high level of expertise behind ETI’s product applications, including ease of use and adaptability by our employees. Morristown is pleased to continue its longstanding relationship with ETI.”

— George Benjamin, Telecom Operations Manager for
Morristown Utilities FiberNET

“Harmonic’s cOS™ platform for fiber is designed to simplify and accelerate fiber deployments for cable operators. This integration with ETI further enhances the value proposition by providing seamless interoperability and reducing operational complexities, ultimately benefiting our mutual customers.”

— Hy Huynh | Vice President, Fiber Products
Harmonic

“Our philosophy at JEA is to minimize multiple vendors and work with those we trust and who have outstanding track records. ETI’s performance is solid as a rock and our relationship has been and continues to be strong.”

— Ben Lovins | Sr. VP, Telecommunications Division
Jackson Energy Authority (JEA)

“We needed a flexible but powerful platform that was feature-rich and could scale quickly and securely. ETI Software's expertise was matched by their responsiveness to our needs. We were thrilled with ETI's delivery of great solutions.”

— Graham Fish | Delivery IT Integrator
Spark New Zealand

“ETI Software has guided our FTTH network expansion, increased efficiency across all business units, and improved customer service satisfaction - helping us consistently maintain a churn rate of less than 2%. It's been a game-changer for us.”

— Will Aycock | General Manager, Greenlight Community,
Broadband/City of Wilson

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Customers’ Stories