As demand for faster speeds, lower latency, and more reliable connectivity soars, operators are increasingly turning to automation, machine learning (ML), and artificial intelligence (AI) to optimize their networks and operations. These technologies offer the promise of increased efficiency, improved customer experiences, and reduced operational costs. However, the successful deployment and utilization of AI/ML in […]
Deploying a new telecom provisioning software platform is a multifaceted process that demands careful planning, precise execution, and an unwavering focus on delivering an excellent customer experience. A successful deployment hinges on understanding the key steps to take—and pitfalls to avoid. Below, we outline the essential do’s and don’ts to guide telecom providers through this […]
Telecom provisioning is the backbone of delivering reliable services to customers, yet it’s often misunderstood due to widespread myths and misconceptions. These myths can lead to hesitation in adopting modern solutions or inefficiencies in operations. Let’s uncover and debunk the top myths of telecom provisioning, shedding light on the realities of this critical process. Myth […]
Customer onboarding in the telecom industry is a critical process that sets the stage for a customer’s experience with a provider. From activating services to addressing specific customer needs, onboarding can either establish a strong foundation for a long-term relationship or drive customers to seek alternatives. However, this process is fraught with challenges, many of […]
M&A activity in 2024 was constant, ranging from major deals like Verizon’s purchase of Frontier to widespread private equity investments. The trend is expected to continue in 2025, as mergers can offer significant benefits, such as increased market share, expanded service offerings, and access to new technologies. However, the post-merger integration process is notoriously complex, […]
As the holiday season approaches, we at ETI Software want to take a moment to reflect on the many things we’re grateful for this year. From exciting industry developments to the relationships that keep our business thriving, we have a lot to celebrate. Here’s our list of the top 10 things ETI is thankful for […]
Provisioning hybrid telecom networks presents a unique set of challenges for network operators. As networks evolve to include a mix of traditional and next-generation technologies, the complexity of provisioning increases significantly. This complexity arises from the need to manage diverse network elements, such as copper, fiber, wireless, and satellite, each with its own specific configuration […]
The telecom industry, traditionally characterized by complex infrastructure and rigid processes, is undergoing a significant transformation. Cloud-Native Operations Support System (OSS) has emerged as a powerful catalyst, offering a host of benefits that can revolutionize the way telecom providers deliver services. This blog post will delve into the specific advantages of cloud-native OSS, particularly in […]
Efficient provisioning and activation in telecom are essential for delivering exceptional customer experiences. These two critical processes play a vital role in ensuring that services are quickly and accurately delivered to customers, while also maintaining the integrity of the network infrastructure. ETI Software helps providers all over the world with provisioning and activation by automating […]
Provisioning plays a crucial role in telecom billing, ensuring that customers are accurately charged for the services they consume. Accurate and efficient provisioning in telecom billing is essential for maintaining customer satisfaction and preventing revenue leakage. Understanding Provisioning in Telecom Billing Provisioning in telecom billing refers to the process of configuring network resources and allocating […]