The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of The Broadband Bunch. I am Pete Pizzutillo, and I am joined today by David Strauss. He’s the principal […]
In today’s fast-paced business environment, broadband customer support centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella, and we are at NTCA’s annual RTime Event in sunny San Diego. […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hine: Hello, everyone in broadband land. Welcome to another episode of The Broadband Bunch. I’m your host, Brad Hine. Today, I’m on-site at the NTCA’s 2023 RTIME […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella, and we are at NTCA’s annual RTIME event in sunny San Diego. Joining me […]
Broadband network operators face several challenges in managing CPE (Customer Premises Equipment) and IoT (Internet of Things) devices. These challenges include: Security: CPE and IoT devices are often the weakest links in a network’s security. Network operators need to ensure that these devices are secure and not vulnerable to cyber-attacks that can compromise the network. […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of the Broadband Bunch. This is Pete Pizzutillo. I am live at the Calix Connexions 2022, and I’m joined […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of the Broadband Bunch. I am Pete Pizzutillo and I am joined today by a regional customer business executive, […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Kaleigh: Welcome to the Broadband Bunch. My name is Kaleigh Cox. I am an ambassador of the Broadband Bunch, as well as an occasional co-host here. It’s […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of the Broadband Bunch. My name is Pete Pizzutillo here at Calix Connections 2022. And I am joined by […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of the Broadband Bunch. This is Pete Pizzutillo at the Calix Connections 2022. I am joined by Adam Ross […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of the Broadband Bunch. This is Pete Pizzutillo and I am joined today by the CEO of LS Networks, […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella and we are at Calix Connections 2022 at the Wind Resort in […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of the Broadband Bunch. My name is Pete Pizzutillo and we are at Calix Connections 2022 at the Wynn […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of The Broadband Bunch. My name is Pete Pizzutillo, and I am here at the Calix Connections 2022 in […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software Hello, and welcome to another episode of the Broadband Bunch. This is Pete Pizzutillo. We are at Calix ConneXions 2022 in Las Vegas, and I am joined […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella and we are at Calyx ConneXions 2022 at the Wind Resort in Las Vegas, […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of the Broadband Bunch. We are at Calix ConneXions 2022. This is Pete Pizzutillo, and I am joined by […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, welcome to another episode of the Broadband Bunch. My name is Pete Pizzutillo, and I am joined by Natalie Straight. She’s the director of […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella, and joining me is the Principal at the Pivot Group, Bernie Arnason. […]
Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella and we are joined by broadband advocate and telehealth expert, Craig Settles. Craig, welcome to The Broadband Bunch. Craig Settles: Thank you very much for having me. I appreciate it very much. Joe Coldebella: Oh no, we always enjoy bringing […]
Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella and we are at SCTE Cable Tech Expo 2022 in the city of Brotherly Love, Philadelphia, Pennsylvania. Joining me today is Zenita Henderson, the CMO of Segra. Zenita, welcome to the Broadband Bunch. Zenita Henderson: Thank you. Thank you for […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello, and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella. Recently we were at the SCTE Cable-Tec Expo in Philadelphia, Pennsylvania. While […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello, and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella, your host for this episode. Joining me is Patrick Sherrill, the general […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello, and welcome to another episode of the Broadband Bunch. I’m your host, Joe Coldebella. Joining me today are Holly Ruser and Alexa Edens. These […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe: Hello, and welcome to another episode of the Broadband Bunch. I’m Joe Coldebella and we are at Fiber Connect 2022 in Nashville, Tennessee. This event, of […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of the Broadband Bunch. My name is Pete Pizzutillo and I am joined today by Kathryn de Wit of […]