Despite a widespread rush to embrace generative AI, a new report from MIT, The GenAI Divide: State of AI in Business 2025, reveals that most corporate initiatives are struggling to deliver significant financial results. The findings, based on interviews, surveys, and analysis of hundreds of AI deployments, point to a stark divide: a small minority […]
ATLANTA, GA – AUGUST 28, 2025 – Morristown Utilities today announced that its broadband network, FiberNET, has selected Nokia’s Altiplano 25G Passive Optical Network (PON) technology to deliver unprecedented symmetrical multi-gigabit speeds and enhance the digital experience for residents and businesses across East Tennessee. ETI Software Solutions, a leader in operational efficiency for telecommunications providers, […]
In an industry full of acronyms, there’s one that’s gaining remarkable traction: ZTP. What’s new isn’t the acronym itself, but the new level of automation it represents. Simply put, zero-touch provisioning in telecom refers to the automated deployment and configuration of network services and devices. This technology is vital for telecom companies and service providers […]
The journey of telecommunications is one of constant evolution, marked by groundbreaking innovations layered upon decades of foundational infrastructure. This reality creates a unique challenge: how do operators embrace the agility of modern, cloud-native technologies while preserving the stability and immense investment in their deeply embedded legacy systems? The answer lies in hybrid network automation—a […]
For decades, telecom operations have relied heavily on manual processes and reactive problem-solving. This approach is no longer sustainable. The sheer scale and complexity of modern networks, coupled with the demand for real-time services and personalized experiences, necessitate a paradigm shift. This is where A3 comes into play: Automation: At its core, automation in telecom […]
Telecom and broadband providers are feeling the pinch with the recently revamped BEAD funding requirements. More paperwork, changes to technology mandates, and delayed allocations mean providers continue to grapple with operational inefficiencies stemming from complex, multi-vendor networks. Understanding the New BEAD Rules The National Telecommunications and Information Administration (NTIA) has significantly revised the BEAD program […]
All roads lead to Nashville next week as the Fiber Broadband Association hosts its annual trade show, Fiber Connect. With over 5,000 attendees from across North America, the event brings together educational sessions, networking opportunities, and a lively show floor that offers the latest innovations from leading vendors in the fiber telecommunications space. ETI is […]
The telecom landscape is teeming with devices. From the countless customer-premises equipment (CPE) units in homes and businesses to the critical network infrastructure like routers, cell towers, and IoT sensors, managing this vast and geographically dispersed ecosystem is a monumental task. Simply knowing what devices you have isn’t enough; knowing where they are and how […]
Broadband service providers are always future-proofing their network operations as a strategic imperative. While various technologies play a role, one of the most potent tools at your disposal is integrated data. Breaking down data silos and creating a unified view across your operations can transform how you manage, optimize, and evolve your network. Let’s explore […]
Artificial Intelligence (AI) has moved beyond futuristic concepts to become a tangible and indispensable tool for telecom service providers. From optimizing network performance to revolutionizing customer experience, AI is reshaping how these companies operate, innovate, and ultimately, serve their customers. One of the most significant applications of AI in telecom is in network optimization and […]
Service providers today face a myriad of challenges in managing their operations support systems (OSS) and business support systems (BSS). At the CBAN/IAMU Spring Conference in Ames, Iowa this week, industry leaders convened to discuss the evolving landscape of these critical systems. ETI Software delivered one of the key presentations. With 30 years of expertise […]
As demand for faster speeds, lower latency, and more reliable connectivity soars, operators are increasingly turning to automation, machine learning (ML), and artificial intelligence (AI) to optimize their networks and operations. These technologies offer the promise of increased efficiency, improved customer experiences, and reduced operational costs. However, the successful deployment and utilization of AI/ML in […]
Deploying a new telecom provisioning software platform is a multifaceted process that demands careful planning, precise execution, and an unwavering focus on delivering an excellent customer experience. A successful deployment hinges on understanding the key steps to take—and pitfalls to avoid. Below, we outline the essential do’s and don’ts to guide telecom providers through this […]
Telecom provisioning is the backbone of delivering reliable services to customers, yet it’s often misunderstood due to widespread myths and misconceptions. These myths can lead to hesitation in adopting modern solutions or inefficiencies in operations. Let’s uncover and debunk the top myths of telecom provisioning, shedding light on the realities of this critical process. Myth […]
Customer onboarding in the telecom industry is a critical process that sets the stage for a customer’s experience with a provider. From activating services to addressing specific customer needs, onboarding can either establish a strong foundation for a long-term relationship or drive customers to seek alternatives. However, this process is fraught with challenges, many of […]
M&A activity in 2024 was constant, ranging from major deals like Verizon’s purchase of Frontier to widespread private equity investments. The trend is expected to continue in 2025, as mergers can offer significant benefits, such as increased market share, expanded service offerings, and access to new technologies. However, the post-merger integration process is notoriously complex, […]
As the holiday season approaches, we at ETI Software want to take a moment to reflect on the many things we’re grateful for this year. From exciting industry developments to the relationships that keep our business thriving, we have a lot to celebrate. Here’s our list of the top 10 things ETI is thankful for […]
Provisioning hybrid telecom networks presents a unique set of challenges for network operators. As networks evolve to include a mix of traditional and next-generation technologies, the complexity of provisioning increases significantly. This complexity arises from the need to manage diverse network elements, such as copper, fiber, wireless, and satellite, each with its own specific configuration […]
The telecom industry, traditionally characterized by complex infrastructure and rigid processes, is undergoing a significant transformation. Cloud-Native Operations Support System (OSS) has emerged as a powerful catalyst, offering a host of benefits that can revolutionize the way telecom providers deliver services. This blog post will delve into the specific advantages of cloud-native OSS, particularly in […]
Efficient provisioning and activation in telecom are essential for delivering exceptional customer experiences. These two critical processes play a vital role in ensuring that services are quickly and accurately delivered to customers, while also maintaining the integrity of the network infrastructure. ETI Software helps providers all over the world with provisioning and activation by automating […]
Provisioning plays a crucial role in telecom billing, ensuring that customers are accurately charged for the services they consume. Accurate and efficient provisioning in telecom billing is essential for maintaining customer satisfaction and preventing revenue leakage. Understanding Provisioning in Telecom Billing Provisioning in telecom billing refers to the process of configuring network resources and allocating […]