Service assurance has become a critical differentiator for telecommunications providers. Ensuring that every subscriber enjoys reliable, high-quality service isn’t just about customer satisfaction—it’s essential for operational efficiency, regulatory compliance, and long-term profitability. As networks grow more complex and service expectations rise, providers need tools that deliver visibility, automation, and consistency across their operations. What is […]
At a recent Fierce Network Research event in Dallas, more than 50 telecom leaders explored how AI is reshaping network operations, customer service, and enterprise offerings. Their discussion was guided by Fierce Network’s 2025 survey of 109 executives — a snapshot of how telcos are adapting to the AI era. For broadband providers, this moment […]
Despite a widespread rush to embrace generative AI, a new report from MIT, The GenAI Divide: State of AI in Business 2025, reveals that most corporate initiatives are struggling to deliver significant financial results. The findings, based on interviews, surveys, and analysis of hundreds of AI deployments, point to a stark divide: a small minority […]
ATLANTA, GA – AUGUST 28, 2025 – Morristown Utilities today announced that its broadband network, FiberNET, has selected Nokia’s Altiplano 25G Passive Optical Network (PON) technology to deliver unprecedented symmetrical multi-gigabit speeds and enhance the digital experience for residents and businesses across East Tennessee. ETI Software Solutions, a leader in operational efficiency for telecommunications providers, […]