ATLANTA, GA — ETI Software Solutions today announced a new field service and workforce management solution designed specifically for telecommunications and internet service providers (ISPs). Leveraging predictive artificial intelligence (AI), the solution boosts technician productivity through resource scheduling optimization (RSO) and enhances customer satisfaction.
The AI capabilities set this solution apart by predicting work duration and suggesting proactive maintenance. This data-driven approach streamlines daily operations and saves technicians’ time. “Our solution provides a competitive edge crucial in field service, where every interaction can significantly impact customer satisfaction,” said Jeff Fraleigh, President of ETI Software.
Automated Resource Scheduling Optimization (RSO) is a powerful feature that automates and schedules multiple jobs at once, maximizing resource use and minimizing travel time. “It considers both job requirements and unique staff attributes to create optimal schedules,” explains Rhyan Neble, Director of Innovation at ETI. “This frees dispatchers from time-consuming manual scheduling, allowing them to focus on other tasks.”
RSO offers significant benefits like business growth through better resource management, improved customer satisfaction with predictable service times, and cost savings through reduced travel time and overtime. “Our customers are finding RSO to be a game-changing addition,” said Fraleigh. “It accounts for the variables such as traffic delays, sick time, inventory management, and emergency outages by giving operators the flexibility to manage real-time situations.”
Highly scalable and easily integrated with OSS platforms including ETI’s Triad6, the new solution can be deployed and customized to meet individual business needs. ETI is committed to helping providers deliver exceptional customer service through efficient field operations.
ATLANTA, GA – August 23, 2024: ETI Software, a leading provider of telecommunications software solutions, announced today the launch of Broadband Reporting Genie, an automated solution designed to simplify Broadband Data Collection (BDC) and transparency reporting mandated by the FCC. This new offering is a companion to ETI’s Broadband Label Genie, which streamlines the creation […]
ATLANTA, GA — ETI Software Solutions today announced a new field service and workforce management solution designed specifically for telecommunications and internet service providers (ISPs). Leveraging predictive artificial intelligence (AI), the solution boosts technician productivity through resource scheduling optimization (RSO) and enhances customer satisfaction. The AI capabilities set this solution apart by predicting work duration […]
ATLANTA, GA — ETI Software Solutions, a leading telecommunications software provider, is proud to introduce Broadband Label Genie (www.broadbandfacts.ai). On this automated platform, ISPs can easily stay in compliance with FCC Broadband Label requirements. “These labels are based on the familiar nutrition labels we see on packaged foods,” said Jeff Fraleigh, President, ETI Software. “It […]