ATLANTA, GA – JANUARY 12, 2017: ETI Software Solutions is proud to announce that ElbertonNET, the City of Elberton, Georgia’s broadband and cable TV provider, has deployed ETI’s Vision360 to make it easier and faster for CSRs to manage subscribers and work orders.
Long-time customer ElbertonNET upgrades from legacy ETI platform
The upgrade from ETI’s legacy platform features a browser-based interface that streamlines new customer activation, customer service calls and work order management.The Vision360 upgrade is available to any ETI customer operating on a legacy platform. It requires no data conversion and is fully supported by ETI.
“The Vision360 interface is more intuitive and requires fewer clicks to navigate, which means we are able to solve customer issues faster,” says Lanier Dunn, Elberton’s City Manager. “In addition, the ability to monitor the status of a work order from any location improves our productivity dramatically. The result is a happier customer at the end of the day.”
“It’s rewarding to see decade-old customers like ElbertonNET upgrade to ETI’s next-gen solution,” said Frank Gine, CEO, ETI Software. “Vision360 will help ElbertonNET maximize operational efficiency now and position them for technology advances and subscriber growth in the future.”
For more information about ETI Software Solutions, contact firstname.lastname@example.org
ATLANTA, GA - ETI Software Solutions is proud to announce a northbound integration between its flagship product, Vision360 OSS, and Amdocs’s Smart Pack, a telecom industry leading billing application.
ATLANTA, GA - ETI Software Solutions is proud to announce the latest addition to the capabilities of Vision 360, ETI’s industry-leading telecom business and operational support system.
ATLANTA, GA - ETI Software is pleased to announce the appointment of Jeff Fraleigh as Senior Vice President, Global Sales and Marketing. Jeff will oversee the development and implementation of ETI’s sales strategy and business development intended to further increase ETI’s presence within the communication service provider market - solving OSS challenges and providing analysis and integration of complex systems.more