Network provisioning tools are helpful pieces of software that help before, during, and after the process of providing new services or devices to clients for telecommunication companies. These tools are used by those companies to make their jobs easier, provide better service to clients, and gather metrics on performance. Network provisioning tools help to manage different resources that are used throughout a system set up or during maintenance. They can be utilized by many different departments to provide a bird’s eye view of exactly what is happening at any given moment. Through the use of these solutions, telco companies can also monitor user and customer access rights while ensuring that all systems are secure and safe to use.
Telecommunication companies are making the switch to network provisioning tools like those from ETI because they reduce the risk of human error that old-fashioned, manual processes have. With these tools, the entire system is more efficient. Adding provisioning tools into an automated system can reduce costs associated with the employee force and eliminate the need for rework due to simple mistakes.
Within all industries, automation is key to remain efficient and still be able to build and grow. Automated network provisioning tools help in that quest by ensuring timely response times and proactive management of service requests. . Within the tools, there are systems in place to ensure that resources are used appropriately and the end-user is satisfied with the service they get.
Automated network provisioning tools are especially potent during the installation process. They can help teams determine endpoints and the VLANs for fiber connections. These tools will then record and monitor where these points are. They will then gather information about SAP configurations, customer-specific information, update any firmware, and ensure that everything works together seamlessly. These jobs would traditionally take multiple employees hours if not days to complete. Even if they took their time, there is always a chance of human error and mistakes that will set projects back days if not weeks.
Simply put, manual network provisioning isn’t the best option anymore - and it shouldn’t be an option at all. Not only can it lead to money and time loss for companies, but it also slows down the activation process and aggravates customers.
Automated network provisioning tools are useful after the installation process as well. They help with service changes, client support, and reduce the time it takes to service the customer.. At the same time, they can monitor different needs and even be used to find better options or offers for clients. Throughout the month, automated network provisioning tools can help when there are non-payment shutoffs, services are interrupted, and phone lines are added or dropped. On top of that, billing management is a constant issue for telecommunication companies, and network provisioning tools can help there as well. Bills are a major point of contention for end users, especially when they are billed incorrectly. Network provisioning tools that integrate with billing systems ensure that only services that have been ordered are listed on the bill. ,
Telecommunications service providers are seeing an increase in FTTx deployments and it appears that is a trend that will not fade away. Even still, those deployments utilize existing infrastructures that cannot keep up with demands. Existing and legacy billing applications, at the same time, were not built to accurately and efficiently meet some of the complex needs of fiber services. With these systems, there almost always needs to be human intervention, which once again, invites error. When there are errors, the entire system slows down, rework is necessary, and time lost quickly adds up. Even worse, it can impact security and frustrate end-customers.
With network provisioning tools from ETI, FTTx deployments have less friction and a greater chance of success. The network provisioning tools from ETI can help to manage work orders, monitor device inventory, address management, and track prospects. This set of highly unique and advanced tools allows for the design, construction, and maintenance of passive optical networks. Not only that, they are extremely easy to implement into existing systems. Easy-to-read dashboards make it possible to monitor service ratings, subscribers, and services while also looking at work orders, devices, and end-user billing. Perhaps most importantly, network provisioning tools make it possible for CSRs to reduce customer frustration. It provides answers for common issues and can even resolve them.
Network provisioning tools can assist within the OTT authentication process. This is another service that customers increasingly ask for - they don’t want to watch their favorite shows on televisions. Instead, they want to access across their televisions, phones, laptops, and tablets. They want to be able to pick up one device and then switch to another. This is a new problem that telcos are facing and it isn’t something that is easy to do. Even so, as software and hardware gets better, they want it at speeds that are far faster and without further interruptions than most companies are able to meet. Another problem is that the people accessing this content aren’t always the people paying for it - password sharing means that many people can be using one service for only one cost of service.
With ETI’s Service Management Platform and network provisioning tools, companies now have opportunities to:
Ensure only subscribers have access to content
Integrate across multiple screens without the need for costly conversions
ETI is the only company offering real-time subscriber authentication without a timely and costly implementation process. The network provisioning tools support live streaming through the content provider while, at the same time, allowing insight into real-time activations and deactivations. These metrics can help gain insight into customers and ensure accurate billing. Another benefit of ETI’s solution is that subscribers are actually able to do most of the work themselves, something most tech-savvy customers will prefer. They can create new user accounts, authenticate information, and find out information without having to call anyone or talk to a customer support professional.
ETI’s network provisioning tools provide B/OSS integration, service management, customer-owned device registration, administration and provisioning of streaming video services originating from a service provider under the provisioning management umbrella.