Network Provisioning Tools Aid In Preparing and Deploying Systems

Network provisioning tools are helpful pieces of software that help before, during, and after the process of providing new services or devices to clients for telecommunication companies. These tools are used by those companies to make their jobs easier, provide better service to clients, and gather metrics on performance. Network provisioning tools help to manage different resources that are used throughout a system set up or during maintenance. They can be utilized by many different departments to provide a bird’s eye view of exactly what is happening at any given moment. Through the use of these solutions, telco companies can also monitor user and customer access rights while ensuring that all systems are secure and safe to use.

Telecommunication companies are making the switch to network provisioning tools like those from ETI because they reduce the risk of human error that old-fashioned, manual processes have. With these tools, the entire system is more efficient. Adding provisioning tools into an automated system can reduce costs associated with the employee force and eliminate the need for rework due to simple mistakes.

ETI Customer Churn

Automated Network Provisioning Tools

Within all industries, automation is key to remain efficient and still be able to build and grow. Automated network provisioning tools help in that quest by ensuring timely response times and proactive management of service requests. . Within the tools, there are systems in place to ensure that resources are used appropriately and the end-user is satisfied with the service they get. 

Automated network provisioning tools are especially potent during the installation process. They can help teams determine endpoints and the VLANs for fiber connections. These tools will then record and monitor where these points are. They will then gather information about SAP configurations, customer-specific information, update any firmware, and ensure that everything works together seamlessly. These jobs would traditionally take multiple employees hours if not days to complete. Even if they took their time, there is always a chance of human error and mistakes that will set projects back days if not weeks. 

Simply put, manual network provisioning isn’t the best option anymore - and it shouldn’t be an option at all. Not only can it lead to money and time loss for companies, but it also slows down the activation process and aggravates customers. 

Automated network provisioning tools are useful after the installation process as well. They help with service changes, client support, and reduce the time it takes to service the customer.. At the same time, they can monitor different needs and even be used to find better options or offers for clients. Throughout the month, automated network provisioning tools can help when there are non-payment shutoffs, services are interrupted, and phone lines are added or dropped. On top of that, billing management is a constant issue for telecommunication companies, and network provisioning tools can help there as well. Bills are a major point of contention for end users, especially when they are billed incorrectly. Network provisioning tools that integrate with billing systems ensure that only services that have been ordered are listed on the bill. ,

Network Provisioning Tools for FTTx Deployments

Telecommunications service providers  are seeing an increase in FTTx deployments and it appears that is a trend that will not fade away. Even still, those deployments utilize existing infrastructures that cannot keep up with demands. Existing and legacy billing applications, at the same time, were not built to accurately and efficiently meet some of the complex needs of fiber services. With these systems, there almost always needs to be human intervention, which once again, invites error. When there are errors, the entire system slows down, rework is necessary, and time lost quickly adds up. Even worse, it can impact security and frustrate end-customers.

With network provisioning tools from ETI, FTTx deployments have less friction and a greater chance of success. The network provisioning tools from ETI can help to manage work orders, monitor device inventory, address management, and track prospects. This set of highly unique and advanced tools allows for the design, construction, and maintenance of passive optical networks. Not only that, they are extremely easy to implement into existing systems. Easy-to-read dashboards make it possible to monitor service ratings, subscribers, and services while also looking at work orders, devices, and end-user billing. Perhaps most importantly, network provisioning tools make it possible for CSRs to reduce customer frustration. It provides answers for common issues and can even resolve them.

Network Provisioning Tools for OTT Authentication

Network provisioning tools can assist within the OTT authentication process. This is another service that customers increasingly ask for - they don’t want to watch their favorite shows on televisions. Instead, they want to access across their televisions, phones, laptops, and tablets. They want to be able to pick up one device and then switch to another. This is a new problem that telcos are facing and it isn’t something that is easy to do. Even so, as software and hardware gets better, they want it at speeds that are far faster and without further interruptions than most companies are able to meet. Another problem is that the people accessing this content aren’t always the people paying for it - password sharing means that many people can be using one service for only one cost of service.

With ETI’s Service Management Platform and network provisioning tools, companies now have opportunities to:

  • Ensure only subscribers have access to content 

  • Integrate across multiple screens without the need for costly conversions

ETI is the only company offering real-time subscriber authentication without a timely and costly implementation process. The network provisioning tools support live streaming through the content provider while, at the same time, allowing insight into real-time activations and deactivations. These metrics can help gain insight into customers and ensure accurate billing. Another benefit of ETI’s solution is that subscribers are actually able to do most of the work themselves, something most tech-savvy customers will prefer. They can create new user accounts, authenticate information, and find out information without having to call anyone or talk to a customer support professional.

ETI’s network provisioning tools provide B/OSS integration, service management, customer-owned device registration, administration and provisioning of streaming video services originating from a service provider under the provisioning management umbrella.

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Network Provisioning Tools for IPTV Network Automation

Video services are another aspect of provisioning that many companies struggle with - for many reasons. ETI has designed a network providing tool that is easy to implement and requires little rework from employees. Our tools are easy to use right out of the box and even easier for service providers to gain access to full subscriber management, package and services assignment, inventory management, bandwidth management, PPV and VOD governance, enhancement features, and more.  It functions with legacy billing systems and with any video middleware platform out-of-the-box, including industry leaders Minerva and MediaKind, among others.

ETI’s network provisioning tools were designed to work with any IPTV and middleware platform out of the box.

Network Provisioning Tools for IPTV Network Automation

Video services are another aspect of provisioning that many companies struggle with - for many reasons. ETI has designed a network providing tool that is easy to implement and requires little rework from employees. Our tools are easy to use right out of the box and even easier for service providers to gain access to full subscriber management, package and services assignment, inventory management, bandwidth management, PPV and VOD governance, enhancement features, and more.  It functions with legacy billing systems and with any video middleware platform out-of-the-box, including industry leaders Minerva and MediaKind, among others.

ETI’s network provisioning tools were designed to work with any IPTV and middleware platform out of the box. 

Networking Provisioning Tools for Devices

Customers interact most frequently with the different devices that make up their systems. This means that everything they use needs to be effective and efficient - they must work every time. At the same time, customers have varying levels of technical savvy, so devices have to have features that impress those who need the latest tech but still work for those who just want to turn up the volume. With any device, there will eventually be an issue. Network provisioning tools for devices empowers customer service representatives, allowing them to quickly and efficiently address queries. Spot problems before the customer base does and come up with solutions in advance to avoid long service times and the need to deploy technicians.

ETI’s tools for network provisioning assist at all parts of device lifecycles, including during installation and maintenance. They can even help when retiring certain devices and updating them to new ones. 

Wireless Network Provisioning Tools

Infrastructure costs are some of the highest for telco companies - especially for those that are moving into rural areas or those that have not had systems updated in decades. While most companies will resort to using fixed wireless solutions, they still run into issues with the time-honed method. Network provisioning tools from ETI help to support full integration, including remote management, service maintenance, and easy to read dashboards to help with deployment and maintenance. 

Even better, with the network provisioning tools from ETI, teams have the opportunity to identify the optimal tower site in just a few minutes, cutting back on hours of work.

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Why Choose Network Provisioning Tools From ETI?

The tools from ETI rank among the best to help eliminate overhead and eliminate common problems plaguing telecoms, municipalities, and all broadband service providers.

The most apparent reason to choose network provisioning tools from ETI is that they allow businesses to have a central repository for all of the data gathered throughout an entire system. By centralizing information, entire departments are able to have instant access to workloads, pending orders, historical data, and other information needed to excel. With this access, managers don’t face as much pressure to interpret metrics and information, as they can easily monitor with just a few clicks. The CSR team can more easily help with service orders and billing questions, reducing the amount of time on each call and reducing customer churn relating back to service issues.

With ETI’s solutions, all of the above is completely automated. Not only that, but they can be set to restrict certain vendors, eliminate carrier portals, auto-populate information, and reduce wait times. When all of these things come together perfectly, it reduces the amount of friction during deployments, lowers wait times for clients, and cuts costs company-wide. 

Stop Doing Work That Can Be Automated - Utilize Network Provisioning Tools

With the best network provisioning tools, resources become more accessible, churn rates decline, and CSRs accomplish more. Advanced analytics make it possible to be proactive with service calls, workforce management and customer care.  The end result? More efficient operations that effectively serve customers and grow the provider’s footprint.

ETI’s network provisioning tools empower service providers with the ability to select and implement the appropriate modules. Providers benefit from purchasing only what they need while still maintaining the integrity of all back-end systems. 

ETI’s provisioning management tool, Vision 360, allows complete integration of systems and carries out simple tasks and more complex ones, including:

  • User Authentication

  • Set Limit of Devices Per Account

  • Set Limit of Simultaneous Device Usage to Manage Bandwidth

  • Assign Account Administrator

  • Register Device

  • Add/Remove Device

  • Assign the Device Name

  • Set Parental Controls by Device

  • Set PPV/VOD order/ Dollar Limit per Device

  • Set Time Usage Limits Per Device

  • Display Viewing History

With ETI’s suite of network provisioning tools, implementing new services while managing back-end systems is possible without any subscriber downtime or interruption, which is crucial for subscriber satisfaction. This OSS solution is versatile, powerful, and multi-faceted, providing end-to-end coverage for subscribers and CSRs.

Vision360 OSS’s rapid integration with upper-level billing, order entry, and CRM systems makes it the system of choice for service providers across the globe.  For more information on how our network provisioning tools can streamline service, reduce churn, and cut costs, contact us today for more information.