New ETI Platform to Battle Subscriber Churn, Improve Service Assurance

March 22, 2016

ATLANTA, GA – March 22, 2016:  ETI Software Solutions is proud to introduce ETI Vision, a service assurance platform that brings together traditional data silos to create a transparent, real-time business-level solution that maximizes operations, enhances customer experience and reduces churn.

ETI’s Vision integrates traditional data silos to improve service assurance
and reduce churn through business-level analytics and network transparency

“The whole of the customer experience is the sum of its parts,” said Pete Pifer, Chairman and CEO of ETI. “When each department operates disparate systems with no visibility into the others, the customer loses. There’s just too much opportunity for error, and one misstep will cost you. And on a business-level, it’s much harder to analyze trends and make intelligent decisions.”

“Thousands of dollars and many man-hours go into earning a new subscriber and turning a profit. Protecting that customer from churning is vital to the long-term success of a service provider facing a competitive environment,” said Frank Gine, President and COO of ETI Software Solutions.

Vision unites traditional data silos and visually displays it on a dynamic dashboard. A variety of business-level challenges such as penetration rates, ARPU analysis and competitive analyses are easily accessible to drive intelligent decision-making.

The real-time dashboard displays alarms, outages and locations of technicians, which speeds response time and allows for more proactive work order management. In addition, in-home connected devices can be monitored and managed remotely throughout their life cycle. “The true value in real-time data is the ability to use it proactively and predictively,” said Gine.

“When we developed Vision, we wanted a comprehensive solution that service providers across the globe could implement and see immediate benefits,” concluded Pifer. “Vision combines the power of CRM, billing and analytics to position service providers for long-term sustainability. And that’s always been the goal at ETI: to help our customers thrive.”

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About ETI Software Solutions: A global leader in communications technology and services for over 20 years, ETI Software Solutions delivers the tools telecom providers need to manage complex systems more efficiently, reduce operating costs and ensure optimal quality of service. For more information, visit www.etisoftware.superiorux.com

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