ATLANTA, GA – SEPTEMBER 24, 2012 – Enhanced Telecommunications’ (d/b/a) ETI Software Solutions, Inc. (ETI) (www.etisoftware.superiorux.com) announced that Frontier Communications Corporation (NASDAQ: FTR) deployed ETI’s B/OSS solution, Triad, to support its fiber-to-the-home (FTTH) network in Frontier FiOS markets in Oregon, Washington, South Carolina and Fort Wayne, Indiana. Frontier, one of the nation’s largest communications service providers focused on rural America, serves nearly 4 million customers in 27 states.
“A cost-effective and on-time conversion of our Frontier FiOS customers to our legacy B/OSS systems was important for us and our customers,” said Jesse J. Ross, Manager, Information Technology for Frontier Communications. “Due to the multiple devices involved, we needed a solution to simplify integration, improve the customer experience and facilitate the roll-out of new services and technologies – and we needed it efficiently and fast,” he said. “Early on, ETI proved Triad was the answer.”
Successful conversion involving three different fiber technologies completed ahead of schedule
Triad took control of Frontier’s FTTH platforms provided by Motorola (AXS Vision) and Alcatel (GPON) and Frontier’s Motorola (DAC) and SeaChange (VOD) RF video technologies. “Over the last 15 years, we’ve amassed one of the richest inventories of OSS technology integrations available,” says Pete Pifer, ETI Software’s Chairman and CEO. “This project stayed under budget and on time because of ETI’s pre-integration of all major technologies that deliver FTTH, data, video and voice services.”
“It was important to Frontier to have all operations on one set of systems to simplify employee procedures, streamline processes and improve customer satisfaction,” said Ross. “ETI’s Triad has the unique ability to make diverse technologies from multiple vendors work in harmony with a service provider’s enterprise billing and customer care solution.”
ETI also added interfaces to support Tellabs (BPON) and the Juniper service router interface. Both were completed ahead of schedule and within budget – a testament to the expertise ETI consulting and engineering bring to complex projects.
ETI also implemented audit capabilities to both Alcatel and Motorola FTTH networks to identify mismatches between the billing data and the current provision state of the ONTs. “This streamlines our internal processes, makes us more efficient, closes revenue leaks and ensures our customer statements are accurate and services uninterrupted,” said Ross.
“Frontier Communications is a textbook example of a successful system conversion,” said Pifer. “By harnessing the power of Triad’s capabilities and embedding it in its architecture, Frontier will be able to rapidly integrate new services by supporting the technologies by which they are delivered. ETI is proud to be partnered with such an innovative and forward-thinking service provider.”