ATLANTA, GA – MAY 9, 2012 – Enhanced Telecommunications (d/b/a) ETI Software Solutions, Inc., (ETI) (www.etisoftware.superiorux.com) is taking its show on the road, listening to customers to ensure that current and future products and services continue to meet their needs in the ever-evolving world of broadband service delivery. The first “road show” is scheduled for May 15 in Nashville, Tennessee.
“OTT video. TV Everywhere. Multi-screen platforms. Broadband technologies. These are all topics that we discuss everyday at ETI – and our customers do too,” said Robert Murrie, President and COO, ETI Software Solutions. “It’s time we sit down together, discuss the landscape and learn from each other.”
ETI’s Executive Team to Host Regional Customer Forums – Coming Soon To A City Near You!
This initiative is part of ETI’s business philosophy of providing the best customer service in the industry. Chairman and CEO Pete Pifer founded ETI in 1992 with the belief that each customer is a partner. “Growing together with our customers by providing products that really work – products that solve problems with customer care systems, billing systems, new technology – this is what we are all about,” said Pifer. “Triad, our automated provisioning B/OSS solution, has over 70 pre-integrated interfaces and multiple advanced features because we listen to what our customers want, and then we provide it.”
The results of this core principle are evident:
- 100% (net promoter score) of ETI customers say they would recommend our B/OSS products and services (surveyed Q1 2012)
- Over 98% of our customers retain ETI services through recurring support agreements
- ETI celebrates its 20th year in business in September 2012, with nearly 100 customers across the United States and North America
“Input from our customers is vital as we plan our product suite roadmap,” said Murrie. “We appreciate their loyalty, their feedback and their dedication and we look forward to expressing this in person at future events.”