Enhancing the Subscriber Experience with Customer Care

At its core, the module has a powerful rating engine that supports rating of monthly recurring and non-recurring services, automatic calculation of applicable taxes and fees (including complex tax-on-tax algorithms), and variable billing rates based on customer type. Surrounding the rating engine and product catalog is an intuitive, CSR-based GUI that facilitates subscriber and service management through the use of work orders. The work order system can also be used as a ticketing system to manage customer-related issues.

The ETI Advantage

ETI’s Vision Customer Care is a perfect solution for utility service providers and municipalities who are preparing to launch telecom services and would prefer to augment, rather than replace, existing billing and financial systems. Through the flexibility of Vision Customer Care, Service Providers have the choice of billing for these new services through the customer’s existing utility account or setting up a new telecom-only account.

Vision Customer Care is fully integrated to the other Vision modules including OSS for service activation, Dashboard for real-time status monitoring of key process items, and GIS for easy-to-digest views of customer and service data.

Features

Vision Customer Care module comes with a wealth of features and functions. The list below highlights the main elements:

  • Fully Featured Rating Engine
  • Robust Product Catalog with Support for Complex Packaging & Campaign
  • Work Order and Trouble Ticketing
  • Appointment Scheduling
  • Intuitive Graphical User Interface for CSRs

 

Order mgmt